1. How do I place an order?
Placing an order with us is simple, and we offer customization options to make your product uniquely yours. Follow these steps:
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Browse our collection
Select the product you’d like to purchase from our range of offerings. -
Customize your product (if applicable)
- Click the "Customize" button on the product page if customization is available.
- Upload a photo (if required). Make sure the image meets our quality requirements for the best results.
- Input custom text, such as your pet’s name, dates, or a special message, if prompted.
- You can also add order notes or specific instructions during customization to help us bring your vision to life.
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Proof approval (if applicable)
- For certain products, we provide a digital proof for your approval before production.
- Once the proof is ready, we’ll send it to you via email for review. Please respond promptly to avoid production delays.
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Add to Cart
After customizing, simply add the product to your cart once you’re satisfied with the design. -
Checkout
Head to the checkout page to:- Review your order
- Apply any discount codes
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Enter your shipping information
Complete your purchase by selecting your preferred payment method.
2. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), as well as secure payment options like PayPal and Apple Pay for a hassle-free checkout experience.
3. Is my payment information secure?
Absolutely. We take your privacy and security seriously. All transactions are encrypted and processed through secure payment gateways to ensure your information is protected at every step.4. Do you offer shipping? How long does it take?
Yes, we ship worldwide! Shipping times vary depending on your location and the product ordered. Typically, orders are processed within 2-3 business days and delivered within 5-12 days. You will receive a tracking number once your order has been dispatched.
5. Do you accept returns or exchanges?
Due to the personalized nature of our products, we do not accept returns or exchanges unless the item arrives damaged or there’s an error on our part. Please double-check your customization details before placing your order.
6. What are the photo requirements for personalized products?
To ensure the best quality for your custom product, please upload a high-resolution image (preferably 300 dpi or higher) with clear lighting and focus. The better the quality of the image, the better your final product will look!
7. Can I cancel or change my order after placing it?
We understand that sometimes changes are necessary. If you need to cancel or modify your order, please contact us within 24 hours of placing it. We will do our best to accommodate your request. However, once your order has entered production, changes or cancellations may not be possible.
If we can catch it before production starts, we will happily make the adjustments for you. Be sure to double-check your order details, especially for personalized items, before finalizing your purchase.
8. What if my item arrives damaged or incorrect?
If your item arrives damaged or with a customization error, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or issue a refund based on the situation.
9. Do you offer gift wrapping or special packaging?
Yes! We offer gift packaging options for select products. Simply choose the gift wrapping option during checkout if it’s available for your product.
10. How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking number. Use this number to track your package through the shipping carrier’s website.
11. Are your products eco-friendly?
We’re committed to sustainability. Many of our products are made with eco-friendly materials, and we continuously strive to reduce our environmental impact.
12. Still have questions?
If you need further assistance, feel free to reach out to our customer service team here. We’re here to help!