Last Updated: 11-10-2024
At Fuzzy Mate, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit or make a purchase from our website.
1. Information We Collect
When you visit our site, we collect certain information, including:
- Personal Information: When you place an order, we collect details such as your name, billing address, shipping address, payment information, email address, and phone number.
- Automatically Collected Information: We may also collect data such as your IP address, browser type, and browsing behavior to help us understand how users interact with our site and to improve our services.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your order, send confirmations, and respond to inquiries
- Improve and personalize your shopping experience on our website
- Monitor and analyze trends, usage, and activity on our site
- Prevent fraudulent transactions and protect the security of our website
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted partners who assist us in operating our website and fulfilling your orders, including:
- Payment processors (for securely processing payments)
- Shipping carriers (to deliver your order)
- Service providers (for hosting and analytics purposes)
All third-party service providers are required to maintain the confidentiality of your information and use it only for the specific purposes we outline.
4. GDPR Compliance (For EU Customers)
As a business based in the European Union (EU), we comply with the General Data Protection Regulation (GDPR).
If you are a resident of the EU, you have specific rights regarding your personal data, including:
- Access: You have the right to request access to the personal information we hold about you.
- Rectification: You have the right to correct any inaccurate or incomplete personal information.
- Erasure: You have the right to request that we delete your personal data, subject to certain legal obligations.
- Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Restriction: You have the right to restrict the processing of your personal data under certain conditions.
- Objection: You have the right to object to the processing of your personal data based on legitimate interests, marketing, or profiling.
To exercise any of these rights, please contact us here. We will respond to your request within 30 days.
5. How We Protect Your Information
We implement various security measures, including encryption and secure data storage, to protect your personal information from unauthorized access, misuse, or disclosure.
6. Retention of Data
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including processing transactions, complying with legal obligations, and resolving disputes.
7. Cookies
Our site uses cookies to enhance your browsing experience and track usage patterns. Cookies are small files stored on your computer that help us remember your preferences and provide a more personalized experience. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
8. Your Choices
You can opt out of receiving promotional emails from us at any time by clicking the “unsubscribe” link in any marketing email. Please note that even if you opt out of promotional communications, we may still send you transactional emails related to your orders or other important updates.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date at the top will be revised accordingly. Your continued use of our website following any updates constitutes acceptance of the new policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us here.
