Terms of Service

Last Updated: 11-10-2024

Welcome to Fuzzy Mate. By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before placing an order or using our site.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

2. Changes to Products and Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time without prior notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuation of a product.

3. Ordering and Customization

  • When placing an order, you are responsible for providing accurate information, including custom text and images for personalized products.
  • By uploading any images or content, you affirm that you have the rights or permission to use these materials.
  • Custom orders may require proof approval via email before production begins. It is your responsibility to review and approve any digital proofs sent to you. Delays in approval may result in delayed order processing.
  • Once an order has entered production, changes or cancellations may not be possible (see Section 4 for more details).

4. Cancellations and Changes

We strive to process orders as quickly as possible. If you need to cancel or modify your order, please contact us within 24 hours of placing it.

  • After 24 hours, or if the order has already entered production, we may be unable to cancel or make changes.
  • We will make every effort to accommodate your request within the allowable timeframe.

5. Payment and Billing

  • We accept major credit cards, PayPal, and other secure payment methods. All payments are processed through encrypted channels for your safety.
  • You agree to provide current, complete, and accurate purchase and account information for all purchases made through our website.
  • If payment is not successfully completed, we reserve the right to cancel your order.

6. Shipping, Taxes, and Delivery

  • We ship worldwide. Shipping costs and delivery times vary depending on your location.
  • Taxes and Duties:
    • For international orders (including orders shipped to the U.S.), you, the customer, are responsible for paying any applicable taxes, customs duties, or import fees.
    • Any additional charges that may occur once the package reaches your country are solely your responsibility.
  • Once your order is shipped, you will receive an email with tracking information. Delivery times are estimates and may be affected by unforeseen delays, which are beyond our control (e.g., customs, weather conditions).

7. Returns and Refunds

  • No returns or exchanges are accepted for personalized or custom products unless the item arrives damaged or there is a mistake on our part.
  • If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order, including photographs of the damage or error.
  • We will offer a replacement or refund based on the situation. However, the item must be unused and in its original condition.

8. Accuracy of Information

We do our best to provide accurate and up-to-date information on our site, but we do not guarantee that the product descriptions, pricing, or other content available on the site is entirely accurate or error-free. In case of any errors, we reserve the right to correct them and adjust your order accordingly.

9. Intellectual Property

All content on this site, including text, graphics, logos, images, and software, is the property of [Your Brand Name] and is protected by intellectual property laws. You may not reproduce, distribute, or use any content from our site without explicit written permission.

10. User Conduct

You agree not to use our site or services for any unlawful purpose or to violate any applicable laws or regulations. You must not transmit any malicious code, viruses, or destructive files that could harm the functionality of our website or compromise users' security.

11. Limitation of Liability

In no case shall Fuzzy Mate, our directors, employees, or affiliates be liable for any direct, indirect, incidental, or consequential damages resulting from your use of our products or services. This includes, but is not limited to, loss of profits, data, or other intangible losses.

12. Indemnification

You agree to indemnify, defend, and hold harmless Fuzzy Mate, its employees, partners, and affiliates from any claim or demand, including reasonable attorneys' fees, made by any third party due to your violation of these Terms of Service or your breach of any law or the rights of a third party.

13. Privacy Policy and GDPR Compliance

We value your privacy. As a business based in the European Union, we comply with the General Data Protection Regulation (GDPR).

  • We are committed to protecting your personal data and only collect, process, and store the information necessary for fulfilling your order and providing a seamless shopping experience.
  • You have the right to access, update, or request deletion of your personal data at any time. Please refer to our [Privacy Policy] for full details on how we handle your personal information.
  • By using our services, you consent to the collection and use of your data as described in our Privacy Policy.

14. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the European Union (EU).

15. Changes to the Terms of Service

We reserve the right to update or modify these Terms of Service at any time without prior notice. It is your responsibility to review this page periodically for any changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

Contact Information

If you have any questions about these Terms of Service, please contact us here.